User Agreement

This agreement governs the relationship between the Greeny cleaning service (the Contractor) and the customer of the services (the Client).

By placing a request on the website, in a messenger or by phone, the Client confirms that they have read and accept these terms.

The current version of the agreement is published on this page. The Contractor may update it; a new version takes effect once published.

The Contractor provides apartment and house cleaning (standard, deep, all-inclusive), deep kitchen cleaning and upholstery cleaning.

The scope of each service is described on its page. Work outside that scope is performed as an add-on service by agreement.

Cleaners only move light furniture — chairs, stools and small nightstands. Sofas, beds, wardrobes and other heavy furniture are not moved: it risks damage to the floor, to the furniture itself and injury to the cleaner. We clean around and under furniture as far as it is accessible; if you need cleaning under heavy furniture, please move it before we arrive.

Services are provided in Tbilisi. Trips outside the city are agreed with the manager.

You can leave a request via the form on the website, on Telegram, WhatsApp or by phone.

A request is not yet a confirmed order: a manager contacts the Client to clarify the details of the property, the date and the time of the visit.

An order is confirmed once the parties have agreed the scope of work, the final price and the time of the visit.

Prices on the website and in the calculator are a guide based on typical parameters. The final price depends on the number of rooms and bathrooms, the area of the house, the add-ons you choose and, for locations outside the standard service area, on the distance.

The final amount is fixed when the order is confirmed and does not change after that.

The only exception is a situation agreed with the Client before work starts: if the actual condition of the property differs significantly from what was described (heavy soiling, post-renovation state), or if the Client adds services on site. In that case the Client may accept the new price or cancel the order without a penalty.

Soiling is considered heavy when it covers a large area or affects several surfaces within one zone and requires intensive treatment: strong chemicals, soaking, abrasives or repeated cleaning. A single local stain, limescale on one item or ordinary household dust is not heavy soiling. The threshold is lower for standard cleaning than for deep cleaning, because standard cleaning is maintenance cleaning.

Heavy soiling is documented with photographs before work starts and agreed with the Client; the surcharge may apply either to the whole property or to a single zone — for example, the kitchen or the bathroom only. If the Client declines the surcharge, the cleaning is carried out within the paid cleaning type and the agreed time; in that case the Contractor does not guarantee complete removal of ingrained dirt and states in advance which areas may not be cleaned in full.

Payment is made after the cleaning is finished, in cash or by bank card. The payment method is agreed when the order is confirmed.

The Client may reschedule or cancel an order free of charge by letting us know at least 24 hours before the agreed time.

If we are notified later, or access to the property is not provided at the agreed time, the Contractor may treat the order as failed and ask for compensation for the trip.

The Contractor may reschedule a visit for a valid reason (cleaner illness, force majeure), giving advance notice and offering the nearest convenient time.

Provide access to the property at the agreed time, as well as access to water and electricity.

Tell us in advance about anything specific: delicate surfaces and finishes, pets, alarm systems, limits on time or access.

Put away or point out valuables, documents, jewellery and cash.

Ensure safe working conditions at the property.

Cleaners arrive with their own professional supplies and tools, and for certain services with equipment (vacuum cleaner, steam cleaner, step ladder) as described on the service page.

Work is carried out to the agreed scope; the duration shown on the website is an estimate.

Our staff go through training, probation and internal quality control.

If the result does not match the scope of the service, let us know within 24 hours after the cleaning — by phone, on Telegram or WhatsApp.

We fix justified issues free of charge at a repeat visit arranged at a convenient time.

We may ask for photos of the problem areas to review your request.

The Contractor is responsible for damage caused by a cleaner during the work and compensates it as agreed with the Client.

The Contractor is not responsible for hidden defects and natural wear of items and finishes, damage to fragile or previously damaged items, or consequences of property specifics the Client did not disclose.

We cannot guarantee the removal of stains that cannot be cleaned without risking damage to the surface; the cleaner will tell you about such cases on site.

Neither party is liable for failure to perform obligations due to force majeure.

To provide the services we process your name, phone number, address of the property and, where needed, e-mail and order details.

The data is used only to confirm and fulfil the order, to contact the Client and to keep the history of requests, and — with your consent — to inform you about promotions.

We do not share the data with third parties, except the cleaners directly involved in your order and cases required by law.

You can withdraw your consent to data processing or request deletion by writing to help@greeny-home.com.

The website uses cookies and web analytics to evaluate how convenient the service is.

The relationship between the parties is governed by the law of Georgia.

The parties aim to resolve disputes through negotiation and, failing that, in the manner established by law.

Contacts for enquiries: help@greeny-home.com, +995 511 45 56 22, daily from 09:00 to 21:00.